Terms and Conditions nos138 – Complete Platform Usage Guide

1 Introduction

Nos138 (hereinafter referred to as "Platform," "we," or "nos138") is an online gaming and betting platform operating under a registered and licensed entity. The platform is accessible via nos138.onl and all its subdomains.

These Terms and Conditions ("Terms") constitute a legally binding agreement between you ("Member," "User," or "you") and nos138. These Terms govern your access to and use of all services, games, features, and content provided through the nos138 platform.

Nos138 reserves the right to update, amend, or replace any part of these Terms at any time. Notice of changes will be displayed on the platform and members are advised to review the Terms periodically. Continued use of the platform following any changes constitutes acceptance of the updated terms.

2 Account Eligibility

To register and use the nos138 platform, you must meet all of the following eligibility requirements at all times:

• At least 18 years or the minimum age required by law in your jurisdiction of residence, whichever is higher.
• Register solely for your own personal use and not on behalf of any third party.
• Not located in any jurisdiction where online gaming is prohibited or restricted by local law.
• Never previously banned from registering or using nos138 for any reason.
• Not bankrupt or insolvent at the time of registration.
• Provide truthful, accurate, and complete personal information during registration.

Nos138 reserves the right to request proof of age, identity, or other eligibility documentation at any time. Accounts found to not meet eligibility requirements may be suspended or terminated without prior notice, and any associated winnings may be forfeited.

3 Registration & Account Management

Each individual is only permitted to hold one (1) active account at nos138. Multiple accounts held by the same individual — whether using different names, email addresses, phone numbers, or payment information — are strictly prohibited and may result in the termination of all associated accounts and forfeiture of account balances.

You are fully responsible for:

• Keep your password and account login details confidential.
• All activity that occurs within your account, whether with your knowledge or not.
• Notify nos138 immediately if you suspect any unauthorized access to your account.
• Keep the personal information in your account up to date and accurate at all times.

Nos138 will not be held responsible for any losses arising from the use of your account by a third party, whether with or without your knowledge, if you have failed to take reasonable security measures to protect your login credentials.

Transferring, selling, or sharing a nos138 account is strictly prohibited. nos138 reserves the right to verify a member's identity through the KYC (Know Your Customer) process at any time it deems necessary.

4 Deposits & Fund Withdrawals

Nos138 processes all transactions in Malaysian Ringgit (RM). Deposits can be made via payment methods supported by the platform, including FPX bank transfer, Touch 'n Go eWallet, GrabPay, and other local payment methods.

Deposit Requirements:

• The payment account used for deposits must be registered under the same name as your nos138 account.
• Nos138 does not accept deposits from third parties on behalf of other members.
• The minimum and maximum daily deposit limits are subject to your account's VIP tier and chosen payment method.
• Nos138 is not responsible for any deposit delays caused by third parties or technical issues beyond the platform's control.

Withdrawal Requirements:

• Withdrawals may only be made to a bank account or digital wallet held in the same name as the registered nos138 account.
• All wagering requirements (rollover) associated with a bonus must be fully met before a withdrawal is processed.
• Nos138 reserves the right to require full identity verification before processing any withdrawal.
• Withdrawal processing time ranges from 15 minutes to 24 hours depending on the payment method and security review requirements.
• Nos138 reserves the right to decline or delay any suspicious withdrawal while an investigation is conducted.

5 Bonuses & Promotions

Nos138 offers a variety of bonuses and promotions to members from time to time. Each bonus is subject to specific terms and conditions stated on the relevant promotions page. Promotion-specific terms form part of these general Terms and must be read together.

General Bonus Terms:

• Each bonus carries a wagering requirement (rollover) that must be fulfilled within the specified time period before a withdrawal is permitted.
• Only one bonus may be active at a time unless otherwise stated by nos138.
• Bonuses cannot be transferred or redeemed directly without meeting the wagering requirements.
• Nos138 reserves the right to withdraw, void, or modify any bonus if there are signs of abuse, fraud, or any attempt to exploit the bonus system.
• Unused free bets or free spins will expire automatically after the specified period.

Any attempt to abuse the nos138 bonus system — including but not limited to multiple account usage, opposing bets (hedging), or the use of automated software — will result in account termination and forfeiture of all associated bonuses and winnings.

6 Betting & Gaming Rules

All games and wagering activities at nos138 are subject to the specific rules of the applicable game. Game rules are available in the help section or information page of each game on the platform.

• Nos138 uses an independently certified Random Number Generator (RNG) to ensure fairness across all games.
• Game results are final once confirmed by the system. Any disputes must be raised within 7 days of the game date.
• Nos138 is not responsible for losses resulting from technical disruptions, internet disconnections, or user device failures during a gaming session.
• In the event of a technical disruption to the nos138 system during an active gaming session, nos138 will resolve the situation based on available system records and such decisions are final.
• The use of third-party software, automated bots, artificial intelligence tools, or any method that provides an unfair advantage is strictly prohibited.
• Nos138 reserves the right to void or reject any bet suspected of involving fraud, collusion, or match manipulation.

For sports betting, nos138 uses odds calculated systematically and free from internal manipulation. All displayed odds are valid until the designated market closing time.

7 Security & KYC Verification

Nos138 complies with anti-money laundering (AML) policies and requires a Know Your Customer (KYC) process for all members. This process helps us protect the platform from illegal activity and ensure the safety of all users.

Documents that may be required during the KYC process include:

• Copy of a valid Malaysian Identity Card (MyKad) or passport
• Recent bank statement (not older than 3 months) as proof of address
• Screenshot or proof of ownership of the payment method used
• Other supporting documents as requested by the nos138 compliance team

Failure to complete the KYC process within the specified timeframe may result in your account being suspended and withdrawal processing delayed. All information collected through the KYC process is handled in accordance with the nos138 Privacy Policy and will not be shared with third parties without your consent, except as required by law.

8 Responsible Gaming

Nos138 is committed to promoting healthy and responsible gaming practices. We provide a range of self-control tools to help members manage their wagering activity in a controlled manner.

• Deposit Limit: You can set daily, weekly, or monthly deposit limits through your account settings.
• Betting Limit: You can limit the total amount wagered within a specified time period.
• Voluntary Break (Self-Exclusion): You may choose to self-exclude from the platform for a selected period — 24 hours, 7 days, 30 days, or permanently.
• Session Limit: You can set a maximum time limit for each gaming session.
• Reality Check: The nos138 system will remind you of the time you have spent playing.

If you or someone you know is experiencing issues related to problem gambling, please contact the nos138 support team or seek professional help through a relevant gambling support organisation in Malaysia. nos138 takes every responsible gaming request seriously and will respond within 24 hours.

The nos138 platform is restricted to users aged 18 and above. nos138 employs age verification technology and KYC processes to prevent access by underage minors.

9 Account Termination & Suspension

Nos138 reserves the right to suspend, restrict, or terminate a member's account without prior notice under the following circumstances:

• Breach of any part of these Terms and Conditions
• Fraud, falsification of information, or attempts to deceive the platform or other members
• Multiple account usage or account sharing
• Abuse of the bonus or promotion system
• Suspected activities related to money laundering or financing of illegal activities
• Use of unauthorized software or methods that provide an unfair advantage
• Non-compliance with KYC requests within the specified timeframe

Members who wish to voluntarily close their account may do so by contacting the nos138 customer support team. Account closure requests will be processed within 5 business days. Any valid remaining balance will be returned to the member once all security checks are complete.

10 Liability Limits

Nos138 shall not be liable under any circumstances for:

• Financial losses arising from authorised or unauthorised use of the platform
• Service disruptions caused by factors beyond nos138's control, including natural disasters, internet infrastructure failures, or actions by authorities
• Errors or omissions in information provided on the platform
• Indirect, consequential, or incidental losses arising from use of the platform
• Actions or omissions of third parties including payment providers, game providers, or other parties

In all circumstances, the maximum total liability of nos138 to any member in any 12-month period shall not exceed the net deposit amount made by that member during the same period.

These Terms do not limit or exclude nos138's liability for matters that cannot be limited or excluded under applicable Malaysian law.

11 Terms Amendment

Nos138 reserves the right to update or amend these Terms and Conditions at any time. Members will be notified of material changes through one or more of the following methods:

• In-platform notification when members are logged in
• Email to the member's registered email address
• Announcements on the nos138 homepage

Changes will take effect within 7 days from the date of notice, except where immediate changes are required for legal or security reasons, in which case changes take effect immediately.

Continued use of the nos138 platform after the notice period is considered acceptance of the amended terms. If you disagree with any amendment, you must stop using the platform and close your account before the changes take effect.

12 Contact Us

If you have any questions, concerns, or complaints regarding these Terms and Conditions or your use of the nos138 platform, please contact our team through the following channels:

• Live Chat: Available 24/7 via the live chat icon at the bottom corner of the platform
• Email: [email protected] (response within 24 business hours)
• WhatsApp: Number available after logging in to your account

Nos138 is committed to handling all inquiries and complaints professionally and within a reasonable timeframe. We value member feedback and use it to continuously improve the platform.